🦬 BISONBROS

🛡️ Bison Bros – Privacy Policy

Last Updated: December 3rd, 2025

This Privacy Policy explains how Bison Bros (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website bisonbros.ca or interact with us.

By using our website or submitting information through our forms, you agree to the practices described in this policy.

1. Who We Are

Bison Bros is a local property services company based in Edmonton, Alberta, offering lawn, snow, and related exterior services.

If you have questions about this Privacy Policy, you can reach us through our Contact page:
https://bisonbros.ca/contact

2. Information We Collect

We may collect the following types of information when you use our website or contact us:

a) Information You Provide Directly

This includes information you submit through:

  • Book a Service forms
  • Check Availability forms
  • Contact forms
  • Email, phone calls, or messages

Examples:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your property or requested service
  • Preferred contact method
  • Any other information you choose to provide

b) Automatically Collected Information (Website Usage)

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device type
  • Referring website or link

This is typically collected through cookies or similar technologies (see our Cookie Policy for more details).

3. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and manage our services
  • Respond to your inquiries, requests, or quotes
  • Communicate with you about your booking or service
  • Improve our website, services, and customer experience
  • Maintain website security and prevent abuse or spam
  • Comply with legal and regulatory obligations

We do not sell your personal information.

4. Legal Basis for Processing (For Visitors in Applicable Regions)

Where required by law, we may rely on one or more of the following legal bases to process your information:

  • Your consent (for example, when you submit a form)
  • The need to perform a contract or take steps at your request before entering into a contract
  • Our legitimate interests (such as improving our services and website, preventing abuse, or communicating with you about your request)
  • Compliance with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Help the website function properly
  • Understand how visitors use our website
  • Improve performance and user experience

For more detailed information about how we use cookies, please refer to our Cookie Policy:
https://bisonbros.ca/cookie-policy

6. Third-Party Services

We may use trusted third-party services to help us operate our website and business. These may include:

  • Website hosting providers
  • Security and spam protection tools
  • Analytics providers (e.g., website traffic analysis)
  • Contact form or scheduling tools

These third parties may have access to your personal information only to the extent necessary to perform their functions and are not permitted to use it for other purposes.

7. How We Protect Your Information

We take reasonable steps to protect your personal information against:

  • Loss
  • Misuse
  • Unauthorized access
  • Disclosure
  • Alteration

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only as long as necessary to:

  • Provide our services
  • Respond to your requests
  • Meet legal, accounting, or reporting requirements

When information is no longer needed, we will take reasonable steps to delete or anonymize it.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate or incomplete
  • Request deletion of your personal information (subject to legal obligations)
  • Object to or restrict certain types of processing
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us via our Contact page:
https://bisonbros.ca/contact

We may need to verify your identity before responding to certain requests.

10. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those third-party sites.

If you follow a link to another website, their own privacy policy will apply.

11. Children’s Privacy

Our services and website are not directed to children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When we do, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you can contact us through our Contact page: https://bisonbros.ca/contact