📄Bison Bros – Terms of Service
Last Updated: December 3rd, 2025
These Terms of Service (“Terms”) govern your use of the Bison Bros website (bisonbros.ca) and any services provided by Bison Bros (“we”, “us”, or “our”).
By visiting our website, submitting a form, or booking a service, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
1. Who We Are
Bison Bros is a local service company based in Edmonton, Alberta, providing lawn care, snow removal, and related exterior property services.
Our website address is: https://bisonbros.ca
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not:
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Disrupt or interfere with the operation of the website
We reserve the right to suspend or restrict access to our website if we believe these Terms have been violated.
3. Booking Services
You can request services from Bison Bros through:
- Our Book a Service form
- Our Check Availability form
- Direct contact via our Contact page
Submitting a form or request does not guarantee service.
We will review your request, confirm details, and provide availability before any service is scheduled.
We reserve the right to accept, modify, or decline any service request at our discretion.
4. Estimates, Pricing, and Invoices
Any prices or estimates provided:
- Are based on the information you provide and our assessment of the job
- May change if the actual conditions differ from what was described or expected
Final pricing will be confirmed with you before or at the time of service whenever possible.
Unless otherwise agreed:
- Payment is due upon completion of the service
- We may require deposits or pre-payment for certain jobs or ongoing services
5. Customer Responsibilities
To help us safely and efficiently complete your service, you agree to:
- Provide accurate contact and property information
- Ensure clear access to the areas where work will be performed
- Remove or secure hoses, tools, toys, cords, decorations, and other obstacles
- Keep pets and children away from active work areas
- Inform us of any special hazards, issues, or concerns about your property
Failure to provide safe access or accurate information may result in rescheduling, service adjustment, or additional charges.
For more details, please review our Safety & Liability Policy:
https://bisonbros.ca/safety-policy/
6. Weather, Conditions, and Service Limitations
Outdoor services are affected by weather and ground conditions.
We may delay, modify, or cancel services if:
- Weather conditions make it unsafe (e.g., extreme cold, heavy snow, storms, lightning)
- Ground conditions are unsuitable (e.g., severe ice, flooding, saturated lawns)
- Access to your property is blocked or unsafe
We are not responsible for delays or changes to service caused by weather or conditions beyond our control.
7. Cancellations and Rescheduling
If you need to cancel or reschedule a service:
- Please contact us as soon as possible through our Contact page
We reserve the right to:
- Charge a fee for last-minute cancellations in certain cases
- Refuse or discontinue service if repeated cancellations or access issues occur
8. Payment Terms
Unless otherwise agreed in writing:
- Payment is due upon completion of the service
- Certain jobs or ongoing services may require deposits or pre-payment
- Prices may vary based on actual job conditions, access, weather, or additional labor required
If payment is not received when due:
- Services may be paused or discontinued
- Outstanding amounts may be subject to additional charges or collection steps
While Bison Bros does not offer formal refunds, if you believe there is an issue with your service, please contact us within 24–48 hours so we can review your concern and work toward a reasonable resolution.
9. Damage, Liability, and Safety
We aim to complete all work carefully and professionally. However, certain risks are inherent in outdoor services.
Our responsibilities and limitations are described in detail in our Safety & Liability Policy:
https://bisonbros.ca/safety-policy/
By using our services, you acknowledge and agree to the terms outlined in that policy, including:
- Limitations related to pre-existing damage
- Hidden or obstructed objects (e.g., hoses, cables, sprinkler heads, etc.)
- Weather-related risks and natural conditions
10. No Guarantees or Warranties
Except where required by law, our services are provided “as is” and “as available” without any express or implied warranties, including:
- Guarantees of specific results
- Perfect conditions at all times after service
- Long-term performance of surfaces, lawns, or treated areas
We will always make reasonable efforts to deliver quality work and a positive experience.
11. Limitation of Liability
To the fullest extent permitted by law:
- Bison Bros is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services
- Our total liability for any claim related to our services is limited to the amount you paid for the specific service in question
This limitation applies regardless of the legal theory (contract, negligence, tort, etc.)
12. Intellectual Property
All content on bisonbros.ca, including text, images, logos, and layout, is owned by Bison Bros or used with permission.
You may not:
- Copy, reproduce, or distribute our content without written permission
- Use our branding in any misleading or unauthorized way
13. Privacy and Cookies
Your use of our website is also governed by:
Privacy Policy: https://bisonbros.ca/privacy-policy/
Cookie Policy: https://bisonbros.ca/cookie-policy/
These describe how we collect, use, and protect your information.
14. Third-Party Links
Our website may contain links to external websites.
We are not responsible for:
- Their content
- Their privacy practices
- Their terms and conditions
You access third-party sites at your own risk.
15. Changes to These Terms
We may update these Terms from time to time.
Any changes will be reflected by the “Last Updated” date at the top of this page.
Your continued use of our website or services after updates means you accept the revised Terms.
16. Governing Law
These Terms are governed by the laws of Alberta, Canada.
Any disputes arising from these Terms or our services will be handled in the courts of Alberta unless otherwise required by law.
17. Contact Us
If you have questions about these Terms, you can contact us through our Contact page: